Frequently Asked Questions | EveryChat
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Frequent Questions

Find answers to your questions and concerns.

About EveryChat

EveryChat is a communication and productivity platform built for home and field service companies. It brings all of your texts, emails, Facebook messages, Instagram DMs, Google reviews, form submissions, and more into one shared inbox — alongside task management, scheduling, and internal team chat.

EveryChat is built specifically for home service and field service companies — lawn care, landscaping, pest control, HVAC, house cleaning, plumbing, pool service, window cleaning, roofing, tree service, and more. It’s designed for companies doing over $1M/year with at least 3 people in the office managing leads and customers.

Those platforms have 100+ features, most of which you’ll never use. They take weeks to onboard and your team often gives up before they learn it. EveryChat does fewer things but does them exceptionally well. Your team can set it up in about an hour and actually keeps using it — because it’s simple enough to stick.

You can, but EveryChat is designed for teams. The product shines when you have multiple people in the office managing leads, customers, and tasks. If you’re a solo operator, you may not need the team collaboration features — but the texting, inbox, task/to-do management, and scheduling tools can still be valuable.

Features & How It Works

You can view and reply to text messages, emails (Gmail and Outlook), Facebook Messenger DMs, Instagram DMs, Google reviews, Facebook reviews, website form submissions, website chat messages, and internal team messages. Plus thousands of additional channels through Zapier.

Yes. EveryChat integrates with most VOIP and landline services like RingCentral, Dialpad, LawnPhone, Nextiva, and more. You text from the number your customers already know — no new number required.

Yes. We integrate with both Gmail and Outlook with full 2-way sync. When you send an email from EveryChat, it appears in Gmail. When you reply from Gmail, it appears in EveryChat. We also import your full email history so you’re not starting from scratch.

We integrate with Service Autopilot, HomeWorks, Jobber, Housecall Pro, FieldRoutes, MaidCentral, Workiz, and more. We also connect to 8,000+ additional tools through Zapier — including Facebook Lead Ads, QuickBooks, and Google Sheets.

You can turn any message — text, email, Facebook DM, or form submission — into a task with a few clicks. Assign it to a team member, categorize it, set a due date, add a custom status, add notes, manage subtasks, and track it from start to completion. Your entire team sees what needs to be done, who’s handling it, and what’s overdue from one dashboard.

EveryChat syncs with your Google or Outlook calendar to know when you’re free. You create appointment types (phone calls, lunch meetings, consultations) and get a personal scheduling link. Share it with a lead by text or email — they pick a time and it’s booked. Automated reminders go out before the meeting.

WebChat is a widget you embed on your website. Unlike live chat, visitors don’t have to sit on your site waiting for a reply. They enter their phone number and text you — the conversation moves to their phone. They close the tab and go about their day. Your team replies when ready. You never lose the lead because you have their number.

TeamChat is EveryChat’s built-in internal messaging tool. Create channels for groups (office, sales, field crews), send direct messages to individuals, and privately @mention teammates inside customer conversations. It’s like Slack — but it lives right next to your inbox so your team doesn’t have to switch apps.

Yes. We integrate with SendBlue to enable ‘blue bubble’ texting from EveryChat. This form of texting is strictly for 2-way texting between a customer and a team member. This feature does not support text campaigns.

Yes. You can send text campaigns to your entire customer list or segmented groups. One company closed $15k in leaf cleanup business from a single week of text blasts. You can also send individual 2-way texts from the same inbox.

Yes. EveryChat supports full MMS — send and receive photos and videos via text. This is how companies text job-site photos to homeowners for upsell opportunities.

Pricing & Getting Started

EveryChat has two plans. Lite is $59/month and includes 2-way texting, text campaigns, autoresponders, WebChat, CRM integrations, and unlimited contacts. The full EveryChat plan is $89/month and adds the all-in-one inbox, email, Facebook, Instagram, task management, TeamChat, reviews, and scheduling. Team members are $9/month for admins and office staff, and $4/month for field staff.

No. The only additional cost is text messaging, which is billed at carrier rates — typically fractions of a penny per text. Even companies sending thousands of texts per month usually spend $10–$50 on messaging. There are no required setup fees, no contracts, and no cancellation fees.

No. The first step is booking a free demo with Riley, the founder. There’s no credit card required and no obligation.

EveryChat can be set up in about an hour. The only exception to this rule is completing your texting compliance and connecting phone numbers. It often takes phone carriers several days to process these requests.

No. EveryChat is month-to-month. You can upgrade, downgrade, or cancel at any time with no cancellation fees and no hoops to jump through.

Concerns & Trust

This is the most common concern we hear — and it’s exactly why EveryChat was built the way it was. The #1 reason teams abandon software is complexity. EveryChat is simple enough that your team understands it in their first session. No fighting adoption. No “how do I do this?” questions every day.

There are no contracts, so you can cancel anytime. But more importantly, the demo with Riley is designed to figure out if EveryChat is a good fit before you ever sign up. If it’s not right for your business, he’ll tell you.

No. You’ll be meeting with Riley Pototschnik, the founder of EveryChat. It’s a conversation — not a pitch. The goal is to show you the system, answer your questions, and figure out if it’s the right fit. There are no commissioned salespeople and no follow-up spam.

Yes. EveryChat uses encrypted connections and follows industry best practices for data security. Your customer data, messages, and files are protected. We do not sell or share your data with third parties.

Yes. EveryChat can be installed on Apple and Android devices. You can manage your inbox, reply to messages, work tasks, and chat with your team from anywhere — the office, the truck, or the job site. Push notifications ensure nothing sits unanswered.

Real-World Usage

Companies text estimates to leads instead of emailing them. Since 98% of texts are read (compared to ~25% of emails), estimates get seen and approved faster. This makes follow-ups far more effective as well. Reports have shown that using texting instead of email during the sales process boosted conversions by as much as 112%.

Instead of emailing invoices that go to spam, companies text a payment link directly to the customer. We’ve had customers settle over $10k in past-due invoices within their first few weeks of joining EveryChat.

Companies text customers a review link right after a job is completed — when the customer is happiest. This is significantly more effective than emailing a review request days later. Companies consistently report going from a handful of reviews per month to 15–20+.

Field crews take photos of issues they spot on site — broken sprinkler heads, dead shrubs, debris clogging gutters. The office texts the photo to the homeowner through EveryChat with a quick quote. One company closed $17k in upsell repairs just using this approach.

Yes. Visit our testimonials page to see what customers are saying. Highlights include $15k in leaf cleanup jobs closed from one week of text blasts, $10k in past-due invoices collected by texting instead of emailing, and $17k in upsell repairs from texting job-site photos to homeowners.

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